Refund policy

🔁 Returns & Sanitation Policy
At The Ratchet Collection, all sales are final.

Due to the nature of our products and for sanitary reasons, we do not accept returns or exchanges on any hair, lash, or beauty items. Each order is personally inspected by the owner to ensure top-tier quality before it ships out.

We’re all about hygiene, luxury, and keeping it cute—so once it leaves our hands, it’s yours to slay with.

If you ever have a problem with your order, please reach out within 48 hours of receiving your package and we’ll do our best to make it right.

Thank you for understanding and supporting a real one. 💅🏽💖