❓ What is Raw Hair?
Raw hair is 100% pure, unprocessed human hair, cut directly from a single donor. It’s not dyed, steamed, or chemically treated, making it the most natural and longest-lasting hair on the market. With proper care, it can last 2+ years. Thick, soft, and bougie — just like it should be.

❓ What is Virgin Hair?
Virgin hair is real human hair that hasn’t been dyed or chemically treated. Unlike raw hair, it may be gently steamed for texture (like body wave). It’s still high-quality, versatile, and slays hard for any look.

❓ What is Vegan Lip Gloss?
Our Ratchet Baddie Gloss is 100% vegan and cruelty-free — no animal products, no testing, just clean beauty. It hydrates, adds shine, and keeps your lips soft and juicy with a hint of color. Gloss up with zero guilt.

❓ What’s the difference between lace glue and lace melt spray?
Lace glue is for long-lasting installs, while lace melt spray (like our Ratchet Lace Melt Spray) is a gentle, glueless option. Spray it on, tie it down with our Ratchet Melt Band, and boom — your lace is melted with a natural finish. Easy removal, no mess, no drama.

❓ What’s a Wax Stick for?
Our Ratchet Wax Stick lays flyaways, smooths parts, and flattens wigs, braids, or natural hair. It’s your go-to for sleek, polished styles — without grease or buildup.

❓ What is Edge Control?
Our Ratchet Hair Edge Control smooths your baby hairs for a sleek finish. It smells fruity, holds all day, and never flakes. Keep those edges soft, laid, and ratchetly smooth.

❓ What is the difference between a Frontal: Covers ear-to-ear hairline. Great for full glam installs.

Closure: Covers a smaller top section, perfect for natural middle or side parts.

Full Lace Wig: Lace all over. Can be styled in ponytails, buns, or any direction. Maximum versatility.

❓ Can I dye or bleach my bundles and wigs?
Yes! All of our hair is raw or virgin, which means it can be dyed, bleached, or toned. We recommend having it professionally colored for the best results and long-lasting health.

❓ How do I keep my bundles and wigs healthy?
 Bundle & Wig Care Tips:

Wash your hair with sulfate-free shampoo and deep condition often.

Detangle with a wide-tooth comb or paddle brush from ends to roots.

Air dry or use a blow dryer on low heat.

Store wigs on a mannequin head or hanger.

Use lightweight oil or serum for shine (avoid heavy products).

Never sleep in wet hair and always wrap it up or use a silk bonnet.

❓ Are your lashes cruelty-free?
Yes! Our Ratchet Dripp Lashes are made from 100% mink — ethically collected and cruelty-free. No animals harmed, period.