- HAVE QUESTIONS?
- HAVE QUESTIONS?
- HAVE QUESTIONS?
HAVE QUESTIONS?
Frequently Asked Questions
How long does shipping take?
Processing Time: 1–3 business days
Standard Shipping: 3–5 business days
Express Shipping: 1–2 business days (depending on location)
Local Pickup & Delivery (Antelope Valley area): Same-day service available
Do you offer local pickup or delivery?
Yes, in the Antelope Valley area only. We’ll meet you at a safe public location for same-day pickup or delivery. Payment must be made in advance when order is placed.
What if my package is lost or stolen?
We are not responsible for any lost or stolen packages once shipped. You will need to file a claim directly with the carrier (e.g., USPS, UPS). We do not handle or initiate shipping claims.
💳 Payment Information – The Ratchet Collection
We accept a variety of secure and convenient payment methods to make shopping easy and safe:
✅ Accepted Payment Methods:
Visa, Mastercard, American Express, Discover (via Shopify or Stripe)
PayPal
Apple Pay / Google Pay
Cash App or Zelle (for local pickup & delivery only)
Cash (for local pickup or delivery orders only)
Note: All orders must be paid in full before processing or delivery.
🔐 Security & Fraud Prevention
To protect all parties:
Orders may be verified before shipping or fulfillment.
We only ship to verified billing addresses.
Large or flagged orders may require ID verification.
Any suspicious orders will be canceled and refunded.
📍 Local Pickup & Delivery (Antelope Valley Area Only)
We offer same-day pickup or delivery in the Antelope Valley area:
Accepted: Cash, Cash App, Zelle, or card payment in advance.
Meet-ups are arranged at a safe, agreed-upon public location.
A confirmation text or receipt is required for all orders.